FAQ's​

General Questions:

 It is free because of a government energy efficiency scheme, designed to tackle fuel poverty and reduce carbon emissions across Great Britain. Under the ECO4 scheme, medium and large energy suppliers have targets to meet (ECO stands for “Energy Company Obligation”) and they fund the installation of energy efficient systems in British households.

To qualify for the measures offered in the government’s ECO4 scheme you must be living in private accommodation that is for domestic use. This includes homeowners and private landlord tenants. Unfortunately, these grants are not available if you live in Council or Housing Association Accommodation.

  • Income based Jobseekers allowance (JSA)
  • Income related Employment & Support Allowance (ESA)
  • Income Support (IS)
  • Pension Credit Guarantee Credit
  • Working Tax Credit (WTC)
  • Child Tax Credits (CTC)
  • Universal Credit (UC)
  • Housing Benefit (new eligible benefit under ECO4)
  • Pension Credit Savings Credit (new eligible benefit under ECO4)
  • Child Benefit (Dependant on household income levels)

England, Scotland & Wales.

The easiest way to arrange a survey is to complete our enquiry form and a member of our team will be in touch within 48 hours. Alternatively, you can give our team a call on 01625 347118.

The installer will contact you within 48 hours of completion of the survey. They will detail the cost of the works and any funding they can access for you.

The installer can install energy efficiency measures to rented properties if you are qualifying for a grant. We will need landlord permission though.

The installers we work with have several accreditations to help reassure customers that you are in good hands. These all come with annual audits and inspections to ensure their work is being carried out to the highest standards.

If your property receives funding to have internal wall insulation, you will need to arrange for decoration once the install has been completed.

Insulation Questions:

If your house was built after 1930 then it probably has a cavity wall. This means your property has a space in the wall where insulation can be blown in and help improve the energy efficiency of the building. Properties built pre-1930 most likely have a solid wall and so don’t have this space. This means they have to be insulated externally or internally. This is done by attaching insulation to the external or internal wall and then covering with a plaster (internally) or render (externally).

Cavity wall insulation takes 2-3 hours. External or internal insulation takes much longer and is dependent on the size of a property. A rough guide would be to allow 3-5 days for internal and 7-10 days for external wall insulation.

All insulation installs come with a 25-year CIGA guarantee

The installers use a silicon render to finish off the EWI. There are several colours you can choose from, and they will provide you samples before materials are ordered.

The ECO grant only covers the installers to lay on top of existing materials. They are not allowed to remove the material that is already there. They will work around a few items stored in the loft, but if your loft is full of boxes and items then they will need you to remove these before they start the install.

Around a quarter of lost heat in a property is through the roof, but just 100m of loft insulation can reduce heat loss by up to 75%!

Boiler Questions:

As standard the installers install Ideal Logic boilers with a range of warrantees. They can install other makes and models if a customer has a specific one in mind.

After installation, a member of the installer team will call the customer to carry out a job satisfaction survey and discuss their service plans. They recommend setting up a service plan for as long as the warranty.

Yes of course. The installer will work with the customer to ensure that their boiler is the best one suited for their home and lifestyle and that it is positioned in the most suitable place.

Under both the ECO scheme and for private jobs, they can install a full new wet system into your property. It would all be dependent on the gas feed to your property, but they would look at that and discuss your options at survey stage.